Privacy Policy
Last updated: June 19, 2026
Pet Portrait Studio ("we", "us", or "our") operates the website www.custompetart.store. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service.
1. Information We Collect
We collect the following types of information:
- Personal Information: Your name and email address, provided when you place an order.
- Pet Information: Your pet's name, type, breed, and coat color, provided to help us create your portrait.
- Photos: Pet photos you upload for portrait generation.
- Payment Information: Payment is processed by PayPal. We do not store your credit card details.
- Usage Data: Basic server logs including IP address, browser type, and pages visited.
2. How We Use Your Information
- Process and fulfill your portrait order
- Generate pet portraits from your uploaded photos
- Send order confirmation, status updates, and delivery emails
- Provide customer support
- Improve our service quality
3. Data Storage & Security
Your data is stored on secure servers. Uploaded photos are stored securely and are automatically deleted after 30 days.
4. Third-Party Services
- PayPal: Payment processing. Subject to PayPal's Privacy Policy.
- OpenAI: AI image generation. Subject to OpenAI's Privacy Policy.
- Alibaba Cloud Enterprise Email: Transactional email delivery (self-hosted SMTP).
5. Cookies
We use essential cookies for session management and CSRF protection. We do not use tracking or advertising cookies.
6. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
7. Data Retention
Order records are retained for 2 years. Uploaded photos are deleted after 30 days.
8. Children's Privacy
Our service is not intended for children under 13.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this privacy policy, contact us at: privacy@custompetart.store